MonoChat vs Kommo CRM
We compare the differences between MonoChat and Kommo CRM in detail. Which platform is more suitable for your business?
Customer communication is no longer limited to sales alone; businesses require integrated solutions that cover all their processes. While Kommo offers CRM-focused sales management, MonoChat transforms communication into a holistic experience with advanced automation, AI-powered workflows, and custom integrations, enabling businesses to manage their customer relationships and operations on a single platform.
Sales and Communication Processes
Kommo focuses on tracking sales processes with visual pipelines. MonoChat, on the other hand, offers not just CRM but all customer communication and operational processes together. In MonoChat, sales opportunities, customer requests, and communication flows can be tracked on a single screen, making processes more transparent and manageable.
MonoChat
- All customer communication and operational processes
- Sales opportunities on single screen
- Customer requests and communication flows
- Transparent and manageable processes
Kommo
- CRM-focused sales management
- Visual pipeline tracking
- Sales process focused
- CRM records centered
Task and Workflow Management
Kommo's task management is mostly limited to lead distribution. MonoChat easily organizes processes with automatic task assignments, custom tasks, and event-driven flows, and enables team performance tracking.
MonoChat
- Automatic task assignments
- Custom tasks
- Event-driven flows
- Team performance tracking
Kommo
- Lead distribution focused
- Basic task management
- In-CRM tasks
- Limited flow management
Multi-Channel Communication
Kommo primarily manages communication through CRM and has limited channel diversity. MonoChat combines WhatsApp, Instagram, Messenger, SMS, Email, Webchat, and SIP on a single platform; it's possible to manage all communication touchpoints from one screen.
MonoChat
- WhatsApp, Instagram, Messenger
- SMS, Email, Webchat
- SIP support
- Single screen management
Kommo
- Communication via CRM
- Limited channel diversity
- Basic messaging
- CRM-focused approach
Artificial Intelligence and Payment Management
MonoChat's AI Orchestration and RAG features optimize processes, offer smart recommendations, and provide knowledge-based automation. Additionally, direct payment and collection management can be done via WhatsApp and Instagram. Kommo remains limited in these areas compared to MonoChat.
MonoChat
- AI Orchestration feature
- RAG (Retrieval-Augmented Generation)
- Smart recommendations
- Direct payment and collection
Kommo
- Basic AI support
- Limited automation
- CRM-focused approach
- Limited payment management
Migration and Setup
Easy migration from Kommo to MonoChat
- Analysis and mapping of Kommo CRM data
- Secure transfer of customer data
- Setup of messaging channels
- Team training and CRM integration
Detailed Comparison
End-to-end evaluation by category
Sales and Communication Processes
Manage all customer communication and operational processes on a single screen, track sales opportunities.
Task and Workflow Management
Organize processes with automatic task assignments, custom tasks, and event-driven flows.
Multi-Channel Communication
Combine WhatsApp, Instagram, Messenger, SMS, Email, Webchat, and SIP on a single platform.
Artificial Intelligence and Payment Management
Optimize processes with AI Orchestration, RAG features, and direct payment management.
Migrate from Kommo to MonoChat
Data is preserved, setup and onboarding are completed quickly. Transition to a messaging-focused approach while preserving your CRM data.