This page contains consumer rights, withdrawal, cancellation and refund conditions applicable to MonoChat services.
When you place your order electronically through the website, you are deemed to have accepted the preliminary information form and the distance sales contract. The Buyer accepts that the service subject to the contract will be delivered to the cargo company for delivery once the price of the service is paid.
These conditions are prepared within the framework of the following legal regulations:
In case the purchased service fee is not paid or is cancelled in bank records, the service provider MonoChat's obligation to provide service ends.
If the debtor does not make payment as a result of unauthorized use of the credit card, the service fee will be refunded within 3 days if requested by the relevant bank or financial institution. In this case, the shipping cost belongs to the seller.
If the service cannot be delivered within its period due to force majeure events, the situation is immediately notified to the buyer. The buyer can exercise one of the following rights:
The Buyer has the right to withdraw from the service without giving any reason within 14 days from the date the service subject to the contract is delivered to them. To exercise the right of withdrawal, it is sufficient to notify MonoChat in writing within this period.
Contact information:
In service contracts, the period of right of withdrawal starts from the day the contract is established. However, the right of withdrawal cannot be used for services that have commenced with the consumer's consent.
In case the right of withdrawal is exercised:
If the Buyer pays by credit card and defaults on payment, they accept that they will pay interest within the framework of the credit card agreement with the card-holding bank and will be responsible to the bank.
Payment options:
Service delivery is realized electronically and instantly.
Istanbul Courts and Enforcement Offices have jurisdiction in the resolution of all disputes that may arise from this contract. You can apply to the following institutions for consumer complaints: