Unified Marketing
Across All Channels
Manage WhatsApp, Instagram, Facebook, Telegram and more from a single dashboard. Provide a consistent experience to your customers on every channel and increase your sales.
Omni-Channel Capabilities
Advanced features you need to manage all your communication channels from a single platform
Unified Inbox
Manage messages from all communication channels in a single dashboard
- WhatsApp, Instagram, Facebook unified view
- Respond from single dashboard
- Cross-platform chat history
- Unified customer profile
Customer Journey Tracking
Track which channels your customers come from and their interactions
- Cross-channel attribution
- Customer journey mapping
- Touch-point analysis
- Conversion funnel tracking
Synchronized Campaigns
Run coordinated marketing campaigns across all channels from a single point
- Multi-channel campaign launcher
- Synchronized messaging
- Platform-specific optimization
- Real-time performance tracking
Brand Consistency
Provide consistent brand experience and messaging across all channels
- Unified brand voice
- Consistent visual identity
- Template synchronization
- Brand guideline enforcement
Smart Routing
Automatically route customer queries to the most appropriate channel and agent
- Channel preference detection
- Agent skill-based routing
- Load balancing
- Priority-based assignment
Cross-Sell Optimization
Create sales opportunities by combining data from different channels
- Cross-channel recommendations
- Purchase behavior analysis
- Upselling opportunities
- Personalized offers
Transformation with Omni-Channel
Improvements experienced when transitioning from traditional methods to MonoChat Omni-Channel
Customer Satisfaction
Customers can be served on their preferred channel
Operational Efficiency
Manage all channels from a single dashboard
Sales Conversion
More opportunities with multi-channel presence
Customer Retention
Increased loyalty with consistent experience
Easy Integration Process
Connect all your channels to MonoChat and start the omni-channel experience in 4 simple steps
Platform Connection
Connect your existing WhatsApp, Instagram, Facebook accounts to MonoChat
Unified Dashboard Setup
Configure the dashboard where you can view all your channels on a single screen
Team & Routing
Assign your team members and define smart routing rules
Campaign Sync
Create your first multi-channel campaign and publish across all channels
Start Your Omni-Channel Experience
Unify all your communication channels, improve customer experience and increase your sales. Discover the power of omni-channel marketing with MonoChat.