Call Center Solutions

Professional Call Center
Management System

Group your employees, instantly access customer history and maximize service quality with multi-agent support.

Active Chats
47
+12%
Avg Response
1.2m
-34%
Resolution Rate
94%
+8%
Satisfaction
4.8/5
+0.3
Call Center Demo Enterprise Info
Call Center Dashboard
LIVE
47
Active Chats
⏱️
1.2m
Avg Response
Agent Status
AK
Ayşe K.
3 active • 1.2m
MS
Mehmet S.
5 active • 0.8m
ZA
Zeynep A.
2 active • 1.5m
Pending Messages
🔴 VIP Customer - Urgent
🟡 Technical Support
🟢 General Query

Call Center Capabilities

All features needed for enterprise-level call center management in a single platform

24/7
Agent Monitoring

Agent Management

Group your team members, assign permissions and track their performance

  • Team-based grouping
  • Role and permission definition
  • Working hours management
  • Performance monitoring
∞
History Storage

Conversation History

Instantly access customer history and serve without losing context

  • Complete chat history
  • Cross-channel history
  • Customer profile view
  • Interaction timeline
85%
Speed Increase

Quick Response System

Minimize response times with ready templates and smart suggestions

  • Canned responses
  • Smart suggestions
  • Template library
  • Auto-completion
50+
Concurrent Agents

Multi-Agent

Multiple agents can work simultaneously with load balancing

  • Concurrent handling
  • Load balancing
  • Agent availability
  • Skill-based routing
3.2x
Routing Efficiency

Smart Routing

Automatically route customer queries to the most suitable agent

  • Skill-based routing
  • Priority queuing
  • VIP customer handling
  • Escalation management
98%
SLA Compliance

Performance Analytics

Optimize your call center performance with detailed reporting

  • Real-time dashboards
  • Agent KPIs
  • Customer satisfaction
  • SLA monitoring

Performance Boost with MonoChat

Results of switching from traditional call center solutions to MonoChat

Response Time

Before 4.2m
→
MonoChat 1.2m
71% improvement

Agent Productivity

Before 12 chats/day
→
MonoChat 28 chats/day
133% increase

Customer Satisfaction

Before 3.4/5
→
MonoChat 4.8/5
41% improvement

First Response Rate

Before 67%
→
MonoChat 94%
40% increase

Automated Workflow Management

Minimize manual operations with AI-powered automation

01

Intelligent Routing

Route incoming messages to the most suitable agent based on customer profile

Automatic
02

Context Loading

Automatically load customer history and previous interactions to agent

Real-time
03

Response Assistance

Provide quick response options with smart suggestions and templates

AI-powered
04

Quality Assurance

Check response quality and track customer satisfaction

Continuous

Boost Your Call Center Efficiency

Professionalize your customer service with MonoChat, optimize agent performance and maximize customer satisfaction.

Request Call Center Demo
50+ concurrent agents
1.2m average response
Real-time analytics